Emplois disponibles

Service à la clientèle – Taxes foncières (Bilingue) / Bilingual Customer Service – Mortgage Taxes

MCAP at a Glance 

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment. 

The Role 

This position is responsible forcontributing to the success of MCAP by servicing existing mortgage tax accounts.  The representative is vital in promoting a professional image to all customers, while building and maintaining quality customer relationships.  They are responsible for performing servicing aspects related to mortgage tax accounts, while managing the expectations of the customer, via outbound telephone calls, e-mails or faxes. 

KEY RESPONSIBILITIES

  • Identify and analyze to ensure complete understanding of the customer’s needs 
  • Provide accurate information regarding customers tax account and payment information 
  • Respond to inquiry / need, and decide upon the most appropriate solution available, taking into consideration the customer’s situation and existing policies and procedures 
  • Recommend appropriate solutions or alternative options to resolve customer needs 
  • Regularly keep self-up-to-date on knowledge of new tax procedures and policies 
  • Respond to and answer customers’ inquires promptly and in timely manner 
  • Ability to handle difficult conversations, while maintaining positive customer relations 
  • Deliver quality service, to ensure a positive experience and customer satisfaction 
  • Calculating and communicating manual tax adjustments to customers if tax portion increases cannot be made 
  • Removing and adding tax portions based on lender guidelines and rules and ensuring tax account shortfalls are collected from customer 
  • Handling investigations and escalations with respect to taxes, including contacting tax municipalities for information of taxes paid or levies, confirming payments made or outstanding and contacting customer for tax bill information and home owner grant information. 
  • Providing customers with tax payment history in the method requested (ie fax, e-mail or mail) and ensuring fees are set and collected based on lender guidelines 
  • Set tasks to other areas for refund requests and communication with French tax offices 
  • Monitoring of faxes and e-mails of loose bills to be paid for review and sent for payment 

What You Bring To The Team

Education 

  • College Diploma 

Experience 

  • Knowledge of the Residential Mortgage Industry is nice to have 
  • Business experience in an operations environment 

Skills/Knowledge 

  • Organizational and time-management skills 
  • Analytical and problem solving skills 
  • Ability to prioritize volumes of work 
  • System navigational skills 
  • Detail oriented 
  • Proficiency reading, writing and speaking French  

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies in Canada, then we want to hear from you! 

Be A Part Of Something Great

MCAP is an independent mortgage financing company with over $111 billion in assets under management providing mortgage solutions for residential and commercial properties. Founded in 1981, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer’s best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada. 

Position #: req1147
Employment Status: Permanent Full Time
Location: Regina; Saskatchewan
Number Of Openings: 1
Department: Residential  

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position.  It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs. 

https://mcap.csod.com/ux/ats/careersite/1/requisition/1147/application?c=mcap&lang=fr-CA&jobboardid=0#1

 

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