Analyste de support (Centre de contrôle du réseau) – Bilingue / Support Analyst (Network Control Centre) – Bilingual

Analyste de support (Centre de contrôle du réseau) – Bilingue / Support Analyst (Network Control Centre) – Bilingual

POSITION: SUPPORT ANALYST (NETWORK CONTROL CENTRE) (MULTIPLE POSITIONS)
SALARY: AS PER CBA
DEPARTMENT: INFRASTRUCTURE OPERATIONS
LOCATION: REGINA, SK
CLOSING DATE: MARCH 5, 2021

Working with ISM will work wonders for your career!

The Support Analyst (Network Control Centre) monitors and analyzes customer networks on a 24 x 7 basis in order to ensure a stable environment for our managed service customers. They also provide much of the hands-on support, configuration and installation for customer devices as required. The position ensures that all network issues are dealt with quickly and efficiently by either resolving them directly or escalating.

The successful candidate will be an important part of a larger team, providing direct customer support on issues and participating in management of all of the devices that make up the network.

If you have a passion for networks and providing great customer service, then this is a great place to start or continue to develop your network career.

RESPONSIBILITIES:

  • Monitoring client networks
  • Provide Tier 1 & 2 support for network alerts and escalate as required
  • Maintenance and support of network devices
  • Generation of monthly reporting and metrics
  • Responding to user support tickets in a timely manner
  • Vendor, Service Provider and customer coordination
  • Provide 7×24 on-call support on a rotating basis
  • Asset management of network devices
  • Creating support documentation
  • Other duties as assigned

QUALIFICATIONS:

  • Recognized diploma related to computer hardware/software or equivalent combination of education, experience and training
  • Some knowledge of the use, operation and support of hardware and software, and how to diagnose and remedy related problems
  • Demonstrated ability to support microcomputer hardware/software, electronic input/output and equipment
  • Good interpersonal, public relations and oral communication skills
  • Ability to train others
  • Ability to work either independently or as part of a team
  • Skills and abilities acceptable to the client

KEY SKILLS & ABILITIES:

  • Ability to read, write and speak both English and French (Bilingual) is required
  • Willingness to work rotating schedules, which may include 12 hour shifts, evenings and/or weekends
  • CCNA certification is an asset
  • Cisco routing/switching/security/SDWAN products and platforms
  • Experience with issue tracking and escalation
  • Knowledgebase experience
  • Excellent time management and issue follow-up skills
  • Show initiative to learn and have the ability to work unsupervised
  • Willingness to pursue certification in products
  • Excellent interpersonal and customer relationship skills
  • Sense of urgency
  • Driver’s license and ability to travel

Job Code: REQ # 122 Support Analyst (Network Control Centre) (SK)

https://can59.dayforcehcm.com/CandidatePortal/en-US/ismcanada/Posting/View/513

 

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